Customer Care Agents - Outbound Sales

Life needs more Sky, and Sky needs more you.


We’re Sky. We connect New Zealanders with the sport and entertainment they love, in the ways that work for them, right across the country. We’re the home of some of the hottest content locally and globally (think HBO, NRL, NZRL, ESPN, UKTV, Nat Geo, Discovery, and everyone you love on NEON), and we’ve got more ways to watch than ever.

Come be part of the Sky Crew to help our customers connect with the content they love.


What you'll be doing

We’re looking for outstanding Sales Agents, passionate about our content, customer experience and the art of the sale. You will drive customer value by understanding each customer’s needs and getting them connected to the right products for them.

You’ll be part of a wider team working with our existing and new customers, to help them get the most out of Sky through our outbound sales campaigns. You’ll be a natural at having a yarn with our customers, understanding the content they love and making sure they’ve got the packages and ways to watch that work for them.

 

You’ll thrive by

  • Taking a genuine interest in every customer and providing them with exceptional service

  • Proactively assessing customer needs and finding the best products and packages for them, and using our offers to drive upgrades

  • Being a collaborative, engaging and actively involved team player. You will have team meetings, 121's and learning and development time

  • Looking to put forward your ideas and initiatives to continually improve our customer experience sales campaign success

 

The nitty gritty:

We’re recruiting an intake of 7 Sales Agents with two start dates, 4th and 26th of October 2021 with 3-6 weeks of full-time paid training to get you up to speed. Training hours will be Monday- Friday 8am-4pm and we ask that you have no leave for the first 6 weeks. Once you’ve completed training, our Sales team operates from 10am to 8pm Monday to Friday and Saturdays 10am to 6pm so your working hours will fit within these days and times of operation.

 

A bit about you

You will be a "people person" who loves having a genuine conversation, can understand each customer’s unique needs and enjoys the art of the sale so they get the most out of our variety of Sky products. You’ll be:

  • a natural communicator

  • experienced in sales, customer service and/or contact centre

  • a confident learner, with multiple technology systems and products to understand in depth

  • results driven with a positive attitude and a real team player

 

Why you'll love working with us

We're a content company and we get to connect people, all across Aotearoa, with great sport and the binge worthy content they love, whatever their Alert Level.  We think that’s pretty special in times like these. . Aside from the purposeful work we get to do, we’re living into our values of Be Yourself, Make Someone’s Day and Create Something Amazing and investing in our Culture. Sky also embraces flexible working to make sure work works for you.

What we'll bring to the table:

We value our Crew, and these roles have industry leading pay with bonus payments for hitting sales targets. You get our full suite of content related products (Sky, SkyGO, NEON, Sky Sport Now) so you can dive into the products you’ll be representing to our customers. And we’re committed to getting you up to speed and continuing to upskill you on how to be super successful at what you do.

Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today, our next intake starts on 4th October 2021.