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RETUNING MAY BE NEEDED FOLLOWING PRIME CHANGES

Press Release

MK_PressRelease_160520

RETUNING MAY BE NEEDED FOLLOWING PRIME CHANGES

Prime’s broadcast is moving frequency from 24 May, requiring some viewers to retune several channels.

The affected channels are Prime and two Mediaworks’ channels, Four+1 and The Edge. Some viewers with Freeview boxes and hybrid TV’s will need to retune. Most Freeview devices will update automatically.

The reason for the change is the removal of Prime’s two regional broadcast feeds, which allowed different advertising in different parts of the country. From 14 June, just one version of Prime will screen nationwide.

MY SKY 1 (Silver Box)

24 May Series links will break and need to be re-entered

Some Freeview Boxes & Hybrid TV
24 May An on-screen text crawler message will be displayed frequently advising a manual retune is needed.
14 June Viewers who have not retuned will see a full frame message slide on Prime.
Four + 1 and The Edge channel viewers will see the crawler on screen text crawler.
21 June Viewers who have not retuned will experience loss of service on Prime, Four + 1 and The Edge channels.

Those with SKY digital, most Freeview and Freeview DTT boxes, Igloo, MY SKY (excluding MY SKY 1) and SKY boxes can expect viewing as normal with no updates required.

There may be a small number of Freeview boxes that require a manual retune due to the transponder carrier and/or the firmware version.

Information about how to retune can be found at www.freeviewforum.co.nz or by contacting the device manufacturer.