Specialist- UX Designer

What we are looking for
 
We’re Sky, an entertainment company that has been connecting New Zealanders to the sport and stories they love for nearly 30 years.  We’re proud of what we’ve achieved and are excited about where we are heading. We’re redefining our boundaries and challenging ourselves to do better. We’re moving fast, listening to our customers, creating solutions and taking calculated risks.
 
The Knowledge Base is a vital tool for information and content discovery within our organisation. Your skills will be key to delivering information that is accurate, current and easy to understand. You’ll be working with various teams across the business and maintaining multiple databases which house information for internal and external users across all Sky products and services. From creating, designing and loading content, you’ll be working to provide an optimised knowledge base for all users. You’ll need to know how to manage your time effectively and enjoy working within a well-structured team environment. Attention to detail and a lot of creativity with an ambition to learn and grow will see you take off. From time to time you may be required to assist Customers Care. 
 
The key areas of focus will include:

  • Manage, monitor and report on content performance
  • Co-ordinate production and publishing of new content
  • Review and proofreads content for accuracy and plans the frequency with which it will need updating
  • Work with Managers, Team Leads, Trainers within Customer Care and developers, users and other interested parties across the business to identify their information needs to create content
  • Plan, research and create clear, accurate content such as instructions, standard operating procedures, forms and policies
  • Create content in various forms such as video, web, audio, hard copy and interactive Learning Management System (LMS)
  • Annalise work tasks, and manage documentation projects

 
What Skills and Experience you’ll need…

  • Passion for Content writing and UX and CX,
  • Ability to create website, web forms, guided assistance
  • HTML and CSS knowledge
  • Can work through set processes
  • Knowledge in Microsoft Office 365 Products, Salesforce

 
The Cherry on the top…

  • An excellent salary package
  • Free Sky and Free Neon
  • Flexible Working Hours and Location
  • Discounted Gym Membership at the YMCA
  • Free parking onsite

 
How to Apply
Please send your CV and Cover letter through SEEK
A full role profile can be provided upon request. You must have the right to work in New Zealand or hold a valid work visa for at least 12 months from date of joining Sky.