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UPDATE ON THE IMPACTS OF COVID-19

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UPDATE ON THE IMPACTS OF COVID-19

UPDATE ON THE IMPACTS OF COVID-19

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Updated 24 March 2020

With New Zealand moving to Alert Level 4, Sky will not be able to install Sky Boxes for new customers for the next few weeks.
 
If you don’t currently have Sky installed, you can still enjoy great entertainment on Neon at www.neontv.co.nz, and Lightbox on www.lightbox.co.nz. Prime, our Free to Air channel, is also packed with news and entertainment for all ages. 
 
There might not be any live sport right now but you can also access some great shows on our Sky Sport Now app. You do not need a Sky box – just download the app on your tablet, smartphone or computer.

Please note we are shifting our call centre team so they can work from home, so our phone lines may be unavailable for periods of time. If you have any questions about your Sky account or subscription during this time please contact us here. During this time it may take us a few days to get back to you, please be patient as we adjust to these new ways of working. 
 
More info for current Sky customers

If you are already a Sky customer you can still enjoy all our broadcasts, On Demand and Sky Go. There’s a great range of shows and movies to keep you entertained. Check out our Sky Picks for the latest entertainment and the TV Guide for our latest schedule.

Remember you can set reminders for your favourite shows through the Planner and the TV Guide App, plus My Sky customers can record so you don’t miss a thing.
 
And, we’re working hard to bring you new and exciting stuff to watch!

For the next 3 months Sky News will now be available to Sky Starter customers so they can keep up to date with all the international news – especially when it comes to Covid-19.  

For Sky Sport customers there is still a ton of sport to watch, including memorable moments that thousands of New Zealanders have requested, documentaries and sport series, and more action sport from Red Bull, HBO, Vice Sports and ESPN. 

While the Tokyo 2020 Olympics might be under a cloud, we have launched the official Olympic Channel which has great stories past and present from the Olympiads and how athletes continue to inspire us. 

We’re also looking at fun stuff like an on-air sports quiz programme to test your sporting knowledge.

If you have any questions about your Sky account or subscription during this time please chat with us here.
 
Look after each other! We’re in this together.
 

Updated 20 March 2020

Covid-19 has had a big impact on live sport. As we have been working through the changes to the Sky Sport schedule, we’ve been hearing from many of you about what you’d like to see us do. The overwhelming request is for more entertainment while we all wait for live sport to resume. So, we’ve added extra value to your subscription for the next three months. There’s loads to keep you entertained. This will be available to view by Wednesday 25 March if not before. A change like this takes us a little while to roll out through our system! 
 
We all want sport in New Zealand to recover for the fans
 
Sky Sport customers make a big contribution to sport in New Zealand. You do this through your Sky Sport subscription which plays a major role in funding our sports partners, players, match officials and the team behind the teams, whether professional sport or grassroots.
 
With the postponement and cancellation of so many events, we’ve been working through how to be fair to you and to our sports partners. We could have taken an immediate hard line with sports partners, but we would rather work with them to ensure we can all bounce back from this.
 
So, what’s on?
 
  • Please enjoy your added value which give you plenty of extra entertainment until the full range of live sport is back on screen. And there is still a ton of sport to watch, including a huge range of sports shows, memorable moments that thousands of New Zealanders have requested, documentaries and sport series, and more action sport from Red Bull, HBO, Vice Sports and ESPN. 
  • From Monday 23 March we are launching the Olympic Channel which has great stories past & present from the Olympiads and how athletes continue to inspire us. We will also be looking at options like a fun sports quiz programme to test your sporting knowledge.
  • When it comes to live sport, it’s a bit of a moving feast but we’re working on rugby, rugby league, and football. This may change, as the safety of players and everyone involved in putting matches together is of utmost importance.
 
Thank you for your continued support. We’re all in this together.
One of our Sky crew created the image above which we think really says it all.
 
Kia kotahi ai tātou.
Kia kaha Aotearoa.

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