{{notification.title}}

{{notification.message}} {{notification.action}}

UPDATE ON THE IMPACTS OF COVID-19

Back

UPDATE ON THE IMPACTS OF COVID-19

UPDATE ON THE IMPACTS OF COVID-19

InThisTogether_400x800.jpg

Updated 14 May 2020

Hey New Zealand, well done. We've all pulled together to fight Covid-19 and things are looking a little more normal, but we still need to do our bit to stay safe. 

We're really pleased we've been able to keep you entertained over the last few weeks and it's so exciting sport is starting to get back up. 

There have been a few changes which have impacted our Sky services and this will continue for a while. But, now it's a lot easier to get you a new remote, Sky box or an installation!

One key change is how we produce Skywatch. Print production of the magazine has been suspended for the foreseeable future. 

For those who subscribe to the magazine, you will not be charged while Skywatch is on this print hiatus. We know not being able to flick through your magazine will be as disappointing for you as it is for us, but know that a free digital version of Skywatch will still be available via www.sky.co.nz/skywatch. This will look slightly different to the printed version but will include programming calendars, exclusive interviews, recipes and quizzes.

Look after yourselves and let us look after your sport and entertainment needs!

 

Updated 15 April 2020

Firstly, we hope you’re well. Things are a bit challenging right now for everyone; whether you’re a valued essential worker, working from home or simply looking after yourself or your family. Thank goodness there’s lots to watch on Sky! So many things have changed during the Covid-19 lockdown in New Zealand, and a few of these changes have impacted our Sky services.
 
Changes to the way you can pay during Covid-19 Lockdown
 
For the next few weeks you won’t be able to pay your Sky bill in person at a New Zealand Post Office or Kiwibank branch. But it’s OK. There are a few simple ways to pay your Sky bill. Here’s how:
 
1. To pay using My Account: head to www.sky.co.nz/myaccount to make a payment. You can use My Account to make a one-off payment with your credit card. You can also use My Account to set up a Direct Debit from your bank account – which means your bill is paid automatically. If you need any help with My Account check out our Sky Help site at www.sky.co.nz/help
 
2. Internet banking: gives you the ability to take control of your payments. When you receive your monthly bill, simply head to your online banking site and arrange to transfer funds at your convenience. Your bank should have Sky listed as a preassigned or preloaded Payee. If not, the following information can be used to set up your payments:
  • Bank and Branch: BNZ, Auckland
  • Name of Account: Sky Network TV Ltd
  • Account Number: 02-0100-0594491-05
  • Payee Particulars: Surname, first initial of your first name
  • Payee Code: Your Sky account number (if your account number is 8-9 digits long, add zeros at the beginning of the number as 12 digits is required [i.e. 000 xxxxxxxxx])
  • Payee Reference: SKY SUBS
3. To pay by Credit Card: One-off credit card payments can be made via My Account at www.sky.co.nz/myaccount or by contacting us on 0800 759 759. Make sure you have your Sky account number and Sky PIN handy when phoning us.
 
Skywatch
 
Due to Covid-19, we have had to make some changes to how we produce Skywatch, print production of the magazine has been suspended for the foreseeable future. 
 
For those who subscribe to the magazine, you will not be charged while Skywatch is on this print hiatus. We know not being able to flick through your magazine will be as disappointing for you as it is for us, but know that a free digital version of Skywatch will still be available via www.sky.co.nz/skywatch. This will look slightly different to the printed version but will include programming calendars, exclusive interviews, recipes and quizzes.
 
We would like to thank you – your support has always been welcomed and appreciated.
 
While things are a bit uncertain right now, what doesn’t change is Sky’s commitment to providing our customers with best in news, sport and entertainment. If you have any questions, please head to www.sky.co.nz and use our chat feature to talk to us.
 
Stay strong, stay well and look after your whanau.
 
We’re in this together.

 

Updated 24 March 2020

With New Zealand moving to Alert Level 4, Sky will not be able to install Sky Boxes for new customers for the next few weeks.
 
If you don’t currently have Sky installed, you can still enjoy great entertainment on Neon at www.neontv.co.nz, and Lightbox on www.lightbox.co.nz. Prime, our Free to Air channel, is also packed with news and entertainment for all ages. 
 
There might not be any live sport right now but you can also access some great shows on our Sky Sport Now app. You do not need a Sky box – just download the app on your tablet, smartphone or computer.

Please note we are shifting our call centre team so they can work from home, so our phone lines may be unavailable for periods of time. If you have any questions about your Sky account or subscription during this time please contact us here. During this time it may take us a few days to get back to you, please be patient as we adjust to these new ways of working. 
 
More info for current Sky customers

If you are already a Sky customer you can still enjoy all our broadcasts, On Demand and Sky Go. There’s a great range of shows and movies to keep you entertained. Check out our Sky Picks for the latest entertainment and the TV Guide for our latest schedule.

Remember you can set reminders for your favourite shows through the Planner and the TV Guide App, plus My Sky customers can record so you don’t miss a thing.
 
And, we’re working hard to bring you new and exciting stuff to watch!

For the next 3 months Sky News will now be available to Sky Starter customers so they can keep up to date with all the international news – especially when it comes to Covid-19.  

For Sky Sport customers there is still a ton of sport to watch, including memorable moments that thousands of New Zealanders have requested, documentaries and sport series, and more action sport from Red Bull, HBO, Vice Sports and ESPN. 

While the Tokyo 2020 Olympics might be under a cloud, we have launched the official Olympic Channel which has great stories past and present from the Olympiads and how athletes continue to inspire us. 

We’re also looking at fun stuff like an on-air sports quiz programme to test your sporting knowledge.

If you have any questions about your Sky account or subscription during this time please chat with us here.
 
Look after each other! We’re in this together.
 

Updated 20 March 2020

Covid-19 has had a big impact on live sport. As we have been working through the changes to the Sky Sport schedule, we’ve been hearing from many of you about what you’d like to see us do. The overwhelming request is for more entertainment while we all wait for live sport to resume. So, we’ve added extra value to your subscription for the next three months. There’s loads to keep you entertained. This will be available to view by Wednesday 25 March if not before. A change like this takes us a little while to roll out through our system! 
 
We all want sport in New Zealand to recover for the fans
 
Sky Sport customers make a big contribution to sport in New Zealand. You do this through your Sky Sport subscription which plays a major role in funding our sports partners, players, match officials and the team behind the teams, whether professional sport or grassroots.
 
With the postponement and cancellation of so many events, we’ve been working through how to be fair to you and to our sports partners. We could have taken an immediate hard line with sports partners, but we would rather work with them to ensure we can all bounce back from this.
 
So, what’s on?
 
  • Please enjoy your added value which give you plenty of extra entertainment until the full range of live sport is back on screen. And there is still a ton of sport to watch, including a huge range of sports shows, memorable moments that thousands of New Zealanders have requested, documentaries and sport series, and more action sport from Red Bull, HBO, Vice Sports and ESPN. 
  • From Monday 23 March we are launching the Olympic Channel which has great stories past & present from the Olympiads and how athletes continue to inspire us. We will also be looking at options like a fun sports quiz programme to test your sporting knowledge.
  • When it comes to live sport, it’s a bit of a moving feast but we’re working on rugby, rugby league, and football. This may change, as the safety of players and everyone involved in putting matches together is of utmost importance.
 
Thank you for your continued support. We’re all in this together.
One of our Sky crew created the image above which we think really says it all.
 
Kia kotahi ai tātou.
Kia kaha Aotearoa.