Complaints and Compliments
MAKING A FORMAL COMPLAINT
As a responsible broadcaster, SKY is committed to maintaining the Code of Broadcasting Standards agreed with the Broadcasting Standards Authority (the BSA). There are 11 standards under the Code, and you can read them here.
If you feel we have breached any of the standards in the Code, you are able to make a Formal Complaint. You need to submit your complaint to SKY in the first instance, with the exception of Privacy complaints (which can be made directly to the BSA).
Formal complaints should specify the name of the programme, the date of broadcast, the standard(s) alleged to have been breached and why. Complaints must be lodged within 20 days of broadcast.
If you would like to submit a complaint about an advertisement, or send us a formal complaint in writing, further contact information can be found on our Help and Support page.