Key Things to Know - TV

  1. Your contract with Sky includes Sky's Consumer Terms and Privacy Policy (view here), as well as any offer terms that you agree to.

  2. Before we finalise your subscription, we will run a credit check.  If you fail the credit check, we may ask you to pay a bond before we complete sign-up.

  3. We will arrange a standard installation for you.  This doesn’t include any internal cabling.  If you need more than a standard installation, you may need to pay an extra charge.  Your installer will discuss this with you further if it’s required.  You must get consent from your landlord, and any other approvals or consents that you need.

  4. If you sign up to a Sky special offer, then you may receive a discount for a promotional period.  At the end of the promotional period, Sky's standard prices will apply.

  5. Sky can change its prices, services, and its terms from time to time.  See Sky’s Consumer Terms and Privacy Policy for more details.

  6. Subject to any minimum term and/or cancellation period that applies, either you or Sky can cancel at any time on one month’s notice.  If you cancel after a stated cancellation period, but before the end of your minimum term, an early termination charge may apply.  Further details are available here.

  7. You must only use your Sky service, and watch Sky content, for your own personal non-commercial purposes.  You must not copy, communicate, show in public, or redistribute Sky services (or any Sky content) or allow anyone else to access Sky content without permission.

  8. All decoders, satellite dishes, smart cards and other Sky equipment belong to Sky, unless we tell you otherwise, and you'll need to return them when your subscription ends, otherwise a charge may apply.

  9. You must pay for your monthly subscription in advance.  If you request a paper statement, there is a fee of $1 per statement.  There is also a late payment fee of $11.50.

Key Things to Know - Broadband 

  1. Your contract with Sky includes Sky's Consumer and Broadband Terms and Privacy Policy (view here), as well as any plan or offer terms that you agree to.

  2. Before we finalise your subscription, we will run a credit check.  If you fail the credit check, we may not be able to provide you with our broadband service.

  3. We will arrange a standard fibre installation for you.  This doesn’t include any internal cabling.  If you need more than a standard installation, you may need to pay an extra charge.  Your installer will discuss this with you further if it’s required.  You must get consent from your landlord, and any other approvals or consents that you need.

  4. If you sign up to a Sky special offer, then you may receive a discount for a promotional period.  At the end of the promotional period, Sky's standard prices will apply.

  5. Sky can change its prices, services, and its terms from time to time.  See Sky’s Consumer Terms and Prvacy Policy for more details.

  6. Subject to any minimum term and/or cancellation period that applies, either you or Sky can cancel at any time on one month’s notice.  If you cancel after a stated cancellation period, but before the end of your minimum term, an early termination charge may apply.  Further details are available here.

  7. If your broadband plan is subject to a minimum term, the price of your plan requires you to continue to subscribe to Sky Starter.

  8. All Sky WiFi Routers, Boosters and other Sky equipment belong to Sky, unless we tell you otherwise, and you'll need to return them when your subscription ends, otherwise we may charge you.

  9. You must pay for your monthly subscription in advance.  If you request a paper statement, there is a fee of $1 per statement.  There is also a late payment fee of $11.50.

  10. If you choose to use your own router instead of one supplied by Sky, we can’t guarantee your equipment will be compatible with our broadband service.  We will start billing you from the date your contract for our broadband service starts even if you are having compatibility issues.

  11. Our broadband and home phone services require power to operate and won’t work during a power failure.  If you have Sky home phone this means you won’t be able to make any telephone calls, including to Emergency 111 services, during a power failure.

  12. Some services like monitored alarms or medical alert devices may not work with our broadband service.  Please check with your supplier or manufacturer.