Sky Rewards Terms

Effective 18 November 2021
  1. Introduction: Welcome to Sky Rewards! Sky Rewards is aimed at rewarding and recognising loyal Sky TV subscribers. By participating in Sky Rewards, you agree to be bound by the terms and conditions set out below.
 
  1. Eligibility:
    1. To be eligible to receive a Sky Reward, you are required to be a Sky TV residential customer who has been subscribed to a Sky Starter package for a minimum of 6 consecutive months and has a Sky Box in the home.
    2. Rewards will be based on your tenure with Sky TV. Sky calculates consecutive tenure where you have held a continuous Sky Starter subscription with no break in your subscription.
    3. You may not be eligible for a Sky Reward if your Sky account is in arrears.
 
  1. Sky Rewards:
    1. From time to time, Sky may offer rewards to eligible subscribers, including but not limited to, channel unlocks, My Sky credits, Sky Box Office vouchers, entertainment experiences, sports tickets, third party offers, and giveaways. The list of rewards available is subject to change and is at Sky’s sole discretion.
    2. Specific terms will apply for each Sky Reward (Specific Sky Reward Terms) and these will be available on the Sky Rewards website or on My Account. Each Sky Reward is subject to Specific Sky Reward Terms and these Terms.
    3. Sky Rewards cannot be transferred or exchanged for cash.
    4. Some Sky Rewards such as sports tickets, entertainment experiences, third party offers and giveaways may be offered on a first come, first served basis as set out in the Specific Sky Reward Terms.
    5. The Sky Rewards offered to you, or chosen by us for you, where applicable, will be final.
 
  1. Communication with you:
    1. So that we can let you know about the exciting things we are planning at Sky Rewards, or to let you choose your Sky Reward, you will need to opt in to receiving electronic marketing messages from us which can be managed in My Account.
    2. If you don’t opt in to receiving electronic marketing messages from us, you won’t have the option to choose a Sky Reward and the Sky Reward you receive will be at our discretion.
 
  1. Redemption information:
    1. You will receive confirmation of your Sky Reward via email or via My Account including details on how to redeem your Sky Reward. You will need to ensure that your contact details are kept up to date. At the time you redeem your Sky Reward you will be given the opportunity to check and amend any errors before redeeming your chosen Sky Reward.
    2. If you redeem your Sky Reward for tickets to an event, you must have the ability to travel and/or arrange accommodation where necessary, at your own expense.
    3. Most Sky Rewards offers will be sent electronically to you via email but in the instance where we need to deliver a physical reward, we will courier the physical reward to your Sky TV installation address.
    4. Should your Sky Reward be a ticket to an event (entertainment, sports or other), this will be offered to you via an email.  Should you not respond within the date or time period specified in the email, the reward will be withdrawn and offered to another eligible subscriber.
    5. All competitions run as a Sky Reward are subject to the specific terms of the competition (Specific Competition Terms), these Terms and Sky’s Competition Terms. If the Specific Competition Terms are inconsistent with these Terms and Sky’s Competition Terms, then the Specific Terms will prevail to the extent of any inconsistency.
 
  1. Opt out of Sky Rewards: If you don’t wish to participate in Sky Rewards, please let us know by emailing us at skyrewards@sky.co.nz  and we will remove you from the list. You will then no longer receive communications about Sky Rewards and will not be eligible to receive Sky Rewards. If you change your mind and want to participate in the Sky Rewards Programme again, please let us know by emailing us at skyrewards@sky.co.nz.
 
  1. Changes:
    1. To ensure we can respond to the needs of our customers by continually improving Sky Rewards, we may make changes to these Terms at our discretion. We will give you notice of any changes that we deem to be material via the Sky Rewards website and/or direct communications with you. The current version of these Terms will be maintained on the Sky Rewards website. We recommend that you visit the Sky Rewards website from time to time to view any changes.  Redemption and continued use of Sky Rewards will be deemed acceptance of any changes to these Terms.
    2. We may also change, at any time and without prior notice, the rewards we offer, at our sole discretion.
    3. We may suspend your ability to claim a reward, without notice and for such period as we consider appropriate, if we consider on reasonable grounds, that Sky Rewards may have been collected by you or another member on your Sky account as a result of fraudulent behaviour.
 
  1. We may cancel or suspend: We reserve the right to suspend or terminate Sky Rewards for any reason. Where we decide to terminate Sky Rewards, we will give you reasonable notice via the Sky Rewards website and/or direct communication with you, to let you know how this will affect you.
 
  1. Events outside our control: If an event that is beyond our reasonable control (e.g. an earthquake, internet outage or satellite failure) stops us from providing the Sky Reward to you or otherwise performing our obligations to you, we will not be liable for that non-performance. However, we will:
    1. do our best to keep you informed about what has happened and how long we expect the event (and its impact) to last; and
    2. take reasonable steps to keep performing where we can.
 
  1. Definitions: In these terms:
    1. Sky, we, us means Sky Network Television Limited of 10 Panorama Road, Mt Wellington, Auckland; and
    2. you means the person that is the Sky account holder.

Specific Reward Terms

Channel Unlock Terms

 

  • If you choose this Sky Reward, the channel or package you choose to unlock must be one that you don’t currently subscribe to, e.g. You subscribe to Sky Starter but not Sky Entertainment so you may choose to unlock Sky Entertainment.

  • If at the time of allocation of the Sky Reward you have already subscribed to the channel or package you chose as a Sky Reward, then we will choose another Sky Reward for you.

  • The unlocked period will be specified in our email communications or via My Account.

  • The unlocked channel or package will be available on your Sky Box (including any of your multiroom boxes) and on Sky Go unless it is a channel which is not generally available on Sky Go.

Experience Terms

 
  • If you register for a Sky Rewards event and are successful in being allocated tickets, you will receive tickets to attend the Event.
  • In accepting this reward and attending the Event, you agree to: (i) these Event terms; (ii) the Sky Rewards terms found here https://www.sky.co.nz/sky-rewards-terms on Sky’s website; and (iii) any additional Event venue terms.
  • In accepting this reward and attending the Event, you must comply with all New Zealand Government mandates and venue mandates around COVID-19 Vaccine Pass requirements or otherwise for the Events (if any);
  • Sky will allocate your Sky Rewards tickets to an Event in your region, based on the service address we have on file for your Sky account.
  • The tickets offered cannot be exchanged for another date, time or region.
  • Your seats for the Event will be allocated by us at random and cannot be selected or changed by you.
  • Tickets are not transferable and must be used by the named recipient or a guest of their choice.
  • Tickets cannot be exchanged for cash or credit.
  • Sky will communicate with you in advance of the Event regarding your ticket allocation to confirm the details.
  • Sky can only communicate with you, based on the details held in your Sky account. Please ensure we have your up to date contact details in My Account, or contact our friendly NZ based crew on 09 525 5555 or email skyrewards@sky.co.nz.
  • Physical tickets will be couriered to the service address on your Sky account.
  • Electronic tickets will be emailed to the email address on your Sky account.
  • As tickets are based on a first come first served basis, you must respond within the allocated timeframe communicated to you in the Sky Reward Event emails to secure your tickets.
  • Ticket recipients are responsible for travel, accommodation or any other costs associated with this Sky Reward. We will not be liable for any costs incurred by you if the Event is cancelled or postponed or if this Sky Reward is amended, suspended or your ticket is withdrawn by us for any reason.
  • If the Event is cancelled or postponed, we do not guarantee that you will be re-allocated the tickets if the Event is rescheduled.
  • We will not replace any lost or damaged tickets.
  • We reserve the right to suspend, amend or withdraw this Sky Reward and/or your tickets at any time for any reason. If we do, we will give you reasonable notice via the Sky Rewards website and/or direct communication with you to let you know how this will affect you.
  • In the event you can no longer use the tickets you have been allocated as part of Sky Rewards, you must notify us immediately by calling our friendly NZ based crew on 09 525 5555

Sky Box Office and Sky Box Office on Demand Terms

  • If you choose or are allocated the Sky Box Office or Sky Box Office on Demand reward, you are entitled to select two movies priced up to $7.99 during the reward period specified in our email communications to you or via My Account.
  • Your account will be credited for the first two pay-per-view movies selected during the reward period.  
  • Sky Box Office or Sky Box Office on Demand movies will be available on your Sky Box (including any of your multiroom boxes) and on Sky Go unless it is a channel which is not available on Sky Go. 

My Sky Terms

  • If you choose or are allocated this Sky Reward, you are entitled to My Sky on us for the reward period specified in our email communications to you or via My Account.
  • Your reward will automatically be applied to your subscription for the reward period that is specified in our email communications to you or via My Account. 
  • Once the reward period has expired your My Sky subscription will automatically come to an end and you will no longer be able to access your My Sky recordings unless you choose to continue with a My Sky subscription at the usual monthly price.

Sky Account Credit Terms 

 
  • If you are allocated this Sky Reward, you are entitled to a one-off credit of $20 to your account.  
  • The Sky Account credit will be applied to the next Sky bill following the reward date specified in our email communication.  

My Sky Credit Terms 

 
  • With this Sky Reward, you are entitled to 2 months of My Sky and/or My Sky+ on us, based on what type of Sky Box you currently have. E.g. If you have My Sky on your Sky Box, you will receive a credit for 2 months of My Sky (valued at $15/month) on us. If you have My Sky+ on your Sky Box, you will receive a credit for 2 months of My Sky+ (valued at $20/month) on us. If you have both My Sky and My Sky+ you will receive a credit for 2 months on both boxes. 
  • The My Sky and/or My Sky+ credit will be applied to the next Sky bill following the reward date specified in our email communication.