Sky Rewards is our way of rewarding our avid Sky watchers for their loyalty.

All Sky customers who have subscribed to our base package, Sky Starter, for at least 6 consecutive months with a Sky Box in the home are automatically eligible for Sky Rewards and simply by continuing to subscribe to Sky Starter they get to choose exciting rewards.

 
Rewards will range from Channel Unlocks, Sky Box Office movies and My Sky on us twice a year, to sports and entertainment experiences.

Here's how it works

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We’ll email Sky customers about exciting Sky Rewards that they can choose from.
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If Sky customers like the look of the reward, they simply click the ‘Choose now’ button and are taken to the rewards redemption page.
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On the redemption page Sky customers fill in a few details and BOOM! The reward’s all theirs.

Important:

To choose the reward you want, Sky customers must be registered for My Account and opted in for email marketing communications. 

So in order to be able to choose the Sky Reward you want, there are a couple of things you can do now to prepare by following the steps below:
If you haven’t already, please register for My Account on the Sky website here, using your account number. Ensure you’re opted in to receive email marketing communications from Sky.
  • Log into My Account
  • Click on ‘Account Details’
  • Scroll to ‘Communication Preferences
  • Switch the toggle on (green)
By enabling these marketing communications we’ll keep you updated about reward choices when they become available, plus keep you informed on channel and programme news relating to your Sky subscription.
Each Sky Reward is subject to specific reward terms and the Sky Rewards Terms.

Terms & Conditions

Sky Rewards Terms
Effective 18 November 2021
  1. Introduction: Welcome to Sky Rewards! Sky Rewards is aimed at rewarding and recognising loyal Sky TV subscribers. By participating in Sky Rewards, you agree to be bound by the terms and conditions set out below.
 
  1. Eligibility:
    1. To be eligible to receive a Sky Reward, you are required to be a Sky TV residential customer, with a Sky Starter package, who has been subscribed to Sky Starter for a minimum of 6 consecutive months and has a Sky Box in the home.
    2. Rewards will be based on your tenure with Sky TV. Sky calculates consecutive tenure where you have held a continuous Sky Starter subscription with no break in your subscription.
    3. You may not be eligible for a Sky Reward if your Sky account is in arrears.
 
  1. Sky Rewards:
    1. From time to time, Sky may offer rewards to eligible subscribers, including but not limited to, channel unlocks, My Sky credits, Sky Box Office vouchers, entertainment experiences, sports tickets, third party offers, and giveaways. The list of rewards available is subject to change and is at Sky’s sole discretion.
    2. Specific terms will apply for each Sky Reward (Specific Sky Reward Terms) and these will be available on the Sky Rewards website or on My Account. Each Sky Reward is subject to Specific Sky Reward Terms and these Terms.
    3. Sky Rewards cannot be transferred or exchanged for cash.
    4. Some Sky Rewards such as sports tickets, entertainment experiences, third party offers and giveaways may be offered on a first come, first served basis as set out in the Specific Sky Reward Terms.
    5. The Sky Rewards offered to you, or chosen by us for you, where applicable, will be final.
 
  1. Communication with you:
    1. So that we can let you know about the exciting things we are planning at Sky Rewards, or to let you choose your Sky Reward, you will need to opt in to receiving electronic marketing messages from us which can be managed in My Account.
    2. If you don’t opt in to receiving electronic marketing messages from us, you won’t have the option to choose a Sky Reward and the Sky Reward you receive will be at our discretion.
 
  1. Redemption information:
    1. You will receive confirmation of your Sky Reward via email or via My Account including details on how to redeem your Sky Reward. You will need to ensure that your contact details are kept up to date. At the time you redeem your Sky Reward you will be given the opportunity to check and amend any errors before redeeming your chosen Sky Reward.
    2. If you redeem your Sky Reward for tickets to an event, you must have the ability to travel and/or arrange accommodation where necessary, at your own expense.
    3. Most Sky Rewards offers will be sent electronically to you via email but in the instance where we need to deliver a physical reward, we will courier the physical reward to your Sky TV installation address.
    4. Should your Sky Reward be a ticket to an event (entertainment, sports or other), this will be offered to you via an email.  Should you not respond within the date or time period specified in the email, the reward will be withdrawn and offered to another eligible subscriber.
    5. All competitions run as a Sky Reward are subject to the specific terms of the competition (Specific Competition Terms), these Terms and Sky’s Competition Terms. If the Specific Competition Terms are inconsistent with these Terms and Sky’s Competition Terms, then the Specific Terms will prevail to the extent of any inconsistency.
 
  1. Opt out of Sky Rewards: If you don’t wish to participate in Sky Rewards, please let us know by emailing us at skyrewards@sky.co.nz  and we will remove you from the list. You will then no longer receive communications about Sky Rewards and will not be eligible to receive Sky Rewards. If you change your mind and want to participate in the Sky Rewards Programme again, please let us know by emailing us at skyrewards@sky.co.nz.
 
  1. Changes:
    1. To ensure we can respond to the needs of our customers by continually improving Sky Rewards, we may make changes to these Terms at our discretion. We will give you notice of any changes that we deem to be material via the Sky Rewards website and/or direct communications with you. The current version of these Terms will be maintained on the Sky Rewards website. We recommend that you visit the Sky Rewards website from time to time to view any changes.  Redemption and continued use of Sky Rewards will be deemed acceptance of any changes to these Terms.
    2. We may also change, at any time and without prior notice, the rewards we offer, at our sole discretion.
    3. We may suspend your ability to claim a reward, without notice and for such period as we consider appropriate, if we consider on reasonable grounds, that Sky Rewards may have been collected by you or another member on your Sky account as a result of fraudulent behaviour.
 
  1. We may cancel or suspend: We reserve the right to suspend or terminate Sky Rewards for any reason. Where we decide to terminate Sky Rewards, we will give you reasonable notice via the Sky Rewards website and/or direct communication with you, to let you know how this will affect you.
 
  1. Events outside our control: If an event that is beyond our reasonable control (e.g. an earthquake, internet outage or satellite failure) stops us from providing the Sky Reward to you or otherwise performing our obligations to you, we will not be liable for that non-performance. However, we will:
    1. do our best to keep you informed about what has happened and how long we expect the event (and its impact) to last; and
    2. take reasonable steps to keep performing where we can.
 
  1. Definitions: In these terms:
    1. Sky, we, us means Sky Network Television Limited of 10 Panorama Road, Mt Wellington, Auckland; and
    2. you means the person that is the Sky account holder.

Sky Rewards Frequently Asked Questions

What is Sky Rewards?
Sky Rewards is our way of rewarding our avid Sky watchers for their loyalty.
What type of Sky Rewards will I get?
Rewards will range from Channel Unlocks, Sky Box Office movies and My Sky on us twice a year, to sports and entertainment experiences.
Am I eligible to receive Sky Rewards?
To be eligible to receive a Sky Reward, you are required to be a Sky TV residential customer, with a Sky Starter package, who has been subscribed to Sky Starter for a minimum of 6 consecutive months and has a Sky Box in the home.
How will I know when I have Sky Rewards?
From time to time, we’ll email you, to let you know about upcoming rewards.

Ensure you’ve opted in to receive electronic marketing communications from Sky. Not sure if you have? Check your details in My Account:  
•    Log in to My Account
•    Click ‘Account Details’ 
•    Scroll to ‘Communication Preferences’
•    Switch the toggle on (green) 

IMPORTANT: You need to ensure that your contact details are kept up to date
Can I choose my Sky Rewards?
Yes, if you opt in to receiving electronic marketing communications from us, you will have the option to choose the rewards offered to you within a specified timeframe.  If at the time a Sky Reward is allocated, you have already subscribed to the channel or package on offer, then we will allocate a different Sky Reward to you.
What happens if I don’t opt in to receiving electronic marketing communications or if I don’t choose my reward within the given timeframe?
You’ll still receive Sky Rewards, but we’ll choose the rewards for you. 
How do I redeem my Sky Reward?
Once you’ve chosen your reward, you’ll receive confirmation via email with details on how to redeem your Sky Reward. 
I don’t have My Account, how do I register?
If you haven’t registered for My Account yet, you’ll need to do this first.
  • Register for My Account here
  • Fill in the requested details
  • Check your inbox and verify your email
  • Enter your Sky account number
What if I already have My Account but forgot my password?
Click on the ‘Don’t remember your password?’ link.
How will I get my reward if it needs to be sent to me by post?
We will courier any physical rewards to the address on your Sky account.
How do I change my physical address for couriering of a physical reward?
Please contact our friendly NZ based crew on 0800 759 759 or email skyrewards@sky.co.nz.
What is the subscription date that my rewards offered are based on? 
The rewards offered are based on your subscription status as of 24 November 2021.
What if I don’t want to participate in Sky Rewards?
Please email us at skyrewards@sky.co.nz or contact our friendly NZ based crew on 0800 759 759 and we’ll remove you from the Sky Rewards list. Once removed, you’ll no longer receive communications about Sky Rewards and will not be eligible to receive future Sky Rewards. 
What if I change my mind and want to participate in the Sky Rewards Programme again?
Please email us at skyrewards@sky.co.nz or contact us on 0800 759 759.
Will I have to cancel my reward after the reward period is over?
No, for rewards such as Channel Unlocks, the reward will automatically be removed from your account at the end of the promotional period.
I did not get the reward offer email, what do I do?
Please email us at skyrewards@sky.co.nz or contact us on 0800 759 759.

 

Specific Reward FAQs

Can I subscribe to a channel offered during the Channel Unlock reward period?
Yes, the channel will be added to your subscription after the reward period concludes.
I have multiple Sky Boxes at home, with a mixture of My Sky and My Sky+ on my account, will the My Sky credit be applied for 2 months on both Sky Boxes? 
Yes, you will receive a credit per each Sky Box.
What if I already subscribe to all of the offered rewards?
If you are already subscribed to all Sky channels, packages and services being offered as a reward, you may receive a one-off credit on your account.
If I receive a Sky Account Credit, when will it be applied to my Sky bill?
The credit will be applied to the next Sky bill following the reward date specified in our email communication. 

Please refer to Sky Rewards Terms and Conditions 
Contact Us
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